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new south home navy green screen porch living room pillow

Frequently Asked Questions

1| How long will it take for my order to ship once I place it?

Pillow orders take 1-2 weeks to ship from date of order and window treatments take 4-6 weeks to ship based on fabric inventory status. You will receive a shipment notification via e-mail with tracking information once your order has been shipped.


2| Where are your products made?

All of our products are custom made-to-order in North Carolina or Virginia. Our pillows and table runners are made locally in Charlotte, North Carolina, in our exclusive New South Home workroom. Our window treatments are made by a family-owned commercial workroom in Virginia that has been making window treatments for over 60 years.

3| Are your products family friendly?

All of our pillow covers are made with a hidden zipper closure that allows the cover to be removed so that each can be dry-cleaned as needed. We recommend dry-cleaning for all of our products to maintain the color, size, and embroidery designs.

Click here to learn more about our product quality


4| How can I know what products will work in my home?

Feel free to contact us at so we can set you up with one of our Design Specialists. We have helped numerous clients over the phone, through e-mail, and in their homes to help select the right products for them. Phone and e-mail consultations are FREE! Hourly in-home and E-Design services are also available for a small hourly fee.

You can also order FREE fabric swatches of fabrics that you would like to see in your home. Click here to view all of our fabric swatches available.


5| Where do you find your fabrics?

Our fabrics are selected by our Interior Design team from our exclusive fabric resources that we use for our residential interior design projects. We travel frequently to the High Point Furniture Market and Showtime Fabric Market to search for emerging trends to make sure the products we are offering are trend right and easy to coordinate.

Please e-mail us at or call our offices at (704) 847-4261 with any other questions that you may have about our products or services!